1 Includes owned and leased warehouses but not customer-owned facilities operated by DHL.
Tailor-made supply chain solutions based on modular standards
Our core business in the Supply Chain division includes warehousing, transport, and value-added services for all strategic industry sectors. These services are designed to reduce complexity for our customers and accelerate sustainable supply chain solutions. Modular standards give customers the agility and flexibility to adapt their supply chains to constantly evolving requirements and needs.
To meet the dynamic market demands, we have identified eight Accelerated Growth Solutions, which are characterized by high growth potential and global relevance: Inbound to Manufacturing, eCommerce & Omnichannel, Returns & Circularity, Service Logistics, Fulfilment Network, Pharma Specialized Network, our digital freight platform DigiHaul, and Lead Logistics Partner (LLP) & Supply Chain Orchestration.
They are complemented by GoGreen, Data & Robotics and Real Estate Solutions as value drivers that integrate seamlessly into our products and services and are tailored to meet the diverse needs of companies of all sizes and industries, ensuring we deliver effective and customized solutions for a rapidly changing market environment to our customers.
Standardization and use of innovative technologies
We are constantly striving to increase speed and agility along the entire supply chain through modular standardization and the use of new technologies. State-of-the-art digital solutions are already used at more than 92% of our locations, for example with some 7,500 collaborative robots and some 51,000 smart wearables deployed. In addition, we leverage data analytics to drive operational efficiencies and to enhance the customer experience. We are integrating physical and digital supply chain solutions.
Meeting or exceeding customers’ expectations
With the globally consistent operating standards of our “Operations Management System First Choice,” we want to ensure that we consistently either meet or exceed our customers’ quality expectations and continuously improve.
Thanks to our systematic follow-up on customer feedback, our satisfaction values (Net Promoter Approach) continue to rise from their already high level.
Leading position in contract logistics
The global contract logistics market is estimated to have totaled around €280 billion for the year 2023. DHL is the global market leader in the fragmented market of contract logistics, with a market share of 6.1% (2023) and operations in more than 50 countries. The market share of the next leading provider is approximately half as large.
