Business model

An international service portfolio

Deutsche Post AG, as the parent company of DHL Group, is a listed German corporation domiciled in Bonn. Under the DHL and Deutsche Post brands, DHL Group provides a wide-ranging portfolio of services comprising international express shipping, freight transport, supply chain management, e-commerce and post and parcel services. The Group is organized into five operating divisions: Express; Global Forwarding, Freight; Supply Chain; eCommerce; and Post & Parcel Germany. Each of the divisions is managed by its own divisional headquarters and subdivided into functions, business units or regions for reporting purposes.

Group management functions are centralized in the Corporate Center. The internal services that support the entire Group are consolidated in our Global Business Services (GBS) unit. Customer Solutions & Innovation (CSI) is DHL’s cross-divisional key account management and innovation unit.

CORPORATE STRUCTURE AS OF DECEMBER 31, 2024

Divisions

• 
  Express

  Transport of urgent documents and goods, primarily as time-definite international shipments (TDI).

  Share of consolidated revenue¹ 2024: 29.1%

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• 
  Global Forwarding, Freight

  International forwarding services for air, ocean and overland freight.

  Share of consolidated revenue¹ 2024: 21.9%

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• 
  Supply Chain

  Tailor-made logistics services and supply chain solutions based on globally standardized modules.

  Share of consolidated revenue¹ 2024: 20.9%

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• 
  eCommerce

  Domestic parcel transport in selected countries in Europe and Asia as well as in the USA. Deferred cross-border services to, from and within Europe, as well as to and from the United States.

  Share of consolidated revenue¹ 2024: 8.0%

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• 
  Post & Parcel Germany

  Transporting, sorting and delivering documents and goods in Germany and export to the rest of the world.

  Share of consolidated revenue¹ 2024: 20.1%

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Share of consolidated revenue¹ 2024

Group Functions

1 Note 11 to the consolidated financial statements.

Organizational changes

In June 2024, the mandate and contract of Tim Scharwath as a member of the Board of Management were extended until May 2030. This was followed in September 2024 by extended mandates and contracts for the Board of Management members Nikola Hagleitner (until June 2030), Pablo Ciano (until July 2030) and Thomas Ogilvie (until August 2030).

On September 23, 2024, the Board of Management announced its principal decision to modernize the Group structure. The DHL Group’s legal structure will be aligned with its management structure over the next two years and all divisions managed as standalone corporate entities.

Worldwide presence

Our locations can be found in the list of shareholdings. The following description of the divisions shows market shares and market volumes – where available and useful – in the most important regions.