eCommerce division

Impact of the global economy and geopolitics on our business in 2025

Even against the backdrop of prolonged geopolitical conflicts and an increase in the cost of living, our business achieved organic growth thanks to our diversified portfolio and the continuing trend toward e-commerce. In the 2025 fiscal year, we recorded volumes above the prior-year level in nearly all markets. In particular, we experienced strong cross-border B2C volume growth in 2025.

eCommerce: revenue below prior-year level

At €6,884 million, revenue in the eCommerce division in the 2025 fiscal year was 1.1% below the prior-year level. Excluding negative currency effects of €148 million, revenue exceeded the previous year’s figure by 1.0%. Following the completion for accounting purposes of the merger with Evri at the end of September 2025, no UK contribution was reported in revenue for the fourth quarter of 2025. Revenue for the eCommerce division in the fourth quarter of 2025 fell by 11.7% to €1,781 million. Of this, €209 million was attributable to the UK.

EBIT in the eCommerce division rose from €281 million to €379 million in the 2025 fiscal year. This includes a positive net, non-recurring effect of €129 million due to the deconsolidation gain from the merger with Evri (+€209 million including transaction costs), restructuring expenses (€⁠–⁠30 million) and disposal losses and other items (€⁠–⁠49 million). The EBIT margin for the fiscal year was 5.5%. In the fourth quarter of 2025, EBIT in the eCommerce division fell by 10.0% to €95 million.

KEY FIGURES, ECOMMERCE
€m 2024 2025 + / -% Q 4 2024 Q 4 2025 + / -%
Revenue 6,962 6,884 -1.1 2,017 1,781 -11.7
Americas 2,346 2,253 -4.0 723 661 -8.6
Europe 3,895 3,917 0.6 1,097 941 -14.2
Asia 719 707 -1.7 194 180 -7.3
Consolidation/Other 2 7 > 100 3 -1 < -100
Profit from operating activities (EBIT) 281 379 35.3 105 95 -10.0
Return on sales (%)1 4.0 5.5 - 5.2 5.3 -
Operating cash flow 593 439 -26.0 213 96 -54.9
1 EBIT/revenue.
Quick Access
Ask a question
Select a topic to filter the report according to your interests.
Scroll to top